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FAQ accepts several methods of payment. As an verified merchant we accept Visa, MasterCard, American Express and Discover. We also accept payments via Paypal and personal check or money order.Top is e-commerce only and we do not have a showroom at this time. That is how we keep our prices as low as they can go. Top

We offer a 30 day return policy. You can return any item you purchase from with the exception of mattresses, which are not returnable due to Massachusetts state law, and covers from our exclusive line of futon covers. Covers from our exclusive line are considered special orders and therefore non-returnable once production has begun. In the rare occurrence of an error in manufacturing, exclusive covers will be corrected only at the manufacturers expense. Due to the special nature of our exclusive fabrics no returns can be accepted. All other returns can be made for any reason. All items must be in re-salable condition and in the original packaging. Once receives the returned merchandise and it is inspected we will issue a refund minus the original shipping costs and a 15% restocking fee. You will be responsible for all return shipping charges. Top

The majority of items on ship via UPS or Fedex Ground. There are a few items that are too large for either of these companies that are shipped via common carrier. We ship anywhere in the lower 48 states for the price shown, gauranteed. You can find shipping details on each product's page. Top

Once you receive your order you will need to open and inspect it as soon a possible. We know that some situations may require that you store your frame before assembly, but neither, or the shipping company can assume responsibility for damage to any item in a customers' possession for more than 14 days. Top

The majority of orders at arrive in perfect condition, from our facilities to your door. In the event that your order is damaged in shipping the following steps should be taken.

  • If upon delivery there is obvious damage to your item, refuse the damaged piece and contact at 413-665-2000 or send us an email as soon as possible.
  • If after receiving your order you find hidden damage upon inspection contact us as soon as possible. It is very important to inspect your order within 14 days of receiving it. All shipping damage claims filed after 14 days of receipt cannot be honored by
Once we hear from you about a damaged item, will get a replacement part out to you as soon as possible. If you have a digital camera, please forward any images you feel are relevant to expediting your claim. Top will be happy to cancel any order placed, whether over the phone or via the Internet. In the event that you plan to cancel your order, try to let us know as soon as possible. If you inform us about your decision to cancel your order after an item has shipped, cannot refund any shipping charges, and there will be a 15% restocking fee. If is notified before any item has shipped we will be happy to cancel your order and issue a full refund. Please contact us at 888-743-8866 or send us an email as soon as possible. Top

At we include all the shipping charges into the price that you see. Unlike most of our competition, we won't even try to tell you that shipping is free. (Webmaster's note: has been working with our UPS and FedEx sales agents, but we just can't get them to agree to give us free shipping, even though we point out that our competitors are getting free shipping.) Well, sorry for the sarcasm, but any business whose only selling point is free shipping is insulting your intelligence to try and make a sale, something that will not do.
Futon frames are heavy, bulky items that can cost over $150.00 to ship, mattresses are $60.00 and up. We include those charges in the final price you see, we won't lie to you, our valued customers.
If you live in Alaska or Hawaii there are addititional shipping charges, please contact us at 413-665-2000 or click here to fill out a request for a shipping quote. does offer expedited shipping on some items. For an addititional $20-$30 we can get your order out within 1-2 business days, so that your mattress or cover should arrive within 5-7 business days. can also upgrade your shipping from Standard Ground to the following, 3rd Day Air, 2nd Day Air or even Next Day Air for those who are on a very tight schedule. Charges for upgraded shipping vary, please contact us for a quote. Top currently ships to the anywhere in the lower 48 states, for the price shown. We can ship to AK and HI for additional shipping charges. Please contact us for a quote. We can also ship to Canada but the customer is responsible for any import fee / tax, brokerage, and any additional freight costs for international shipping.

You can shop with confidence at Our shopping cart is secured by Thawte. Our cart uses 128 bit encryption combined with real time credit card authorization via We also offer Paypal and accept Personal Checks or Money Orders for those who wish to use another payment option. Personal Checks require a ten day waiting period while the check clears before any item is shipped. Top does not sell or share any customer information with any third parties. We also do not add any customer to our mailing list unless they so desire. We hold our customers' privacy in the highest regard and keep it very secure. Top

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1A Whately Rd., South Deerfield, MA 01373
Tel: 413-665-2000  |  Fax: 413-665-2791


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